We will e-mail confirmation of receipt of your order within 72 hours. Your order will be shipped within 10 days. We will notify you by e-mail if any of the items ordered are not available.
Default shipping price reflects UPS Ground shipping to the continental US and a $2.00 "Elf Fee" (handling).
We can ship your order overnight (with delivery Monday through Friday); just add $20 to the freight charge.
We are happy to ship your order to Canada, and we’ll charge your credit card for actual shipping costs incurred and attach necessary customs documents. Unfortunately, due to fraud that we and other retailers have encountered, we are unable to ship internationally.
Again we're happy to do so. The additional charge is $.50 per $100 value.
Pipka is happy to autograph your purchase, which makes it more valuable as a collectible. She is in her Sister Bay gallery most days from May through early December. If you want the autograph personalized (like "Merry Christmas, Aunt Louise"), she will gladly add your personalization of 10 words or less.
Is your order a gift? We will gift wrap it free of charge, ship it directly to the recipient with your gift message and, of course, send you the receipt.
Any damages must be reported to us within 7 days. You can e-mail us that information. Keep the packing carton and all packing materials together for a damage claim. Of course, we will replace any item damaged in shipping. Returns for reasons other than damage must be made within 10 days, for exchange only.
Pipka’s of Door County • 2340 Mill Rd • Sister Bay, WI • 800-829-9235